Privacy Policy
Last updated: January 2026
Blackgreaves Farmhouse (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, make an enquiry, or book accommodation at Blackgreaves Farmhouse.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are (Data Controller)
Blackgreaves Farmhouse
Blackgreaves Lane
Lea Marston
Warwickshire
B76 0DA
United Kingdom
Email: info@blackgreavesfarmhouse.com
2. Personal data we collect
2.1 Information you provide directly
When you contact us or make a booking/enquiry, we may collect:
- name
- email address
- telephone number
- home address
- booking details (dates of stay, number of guests, messages you send us)
- payment details (processed securely by third-party payment providers — we do not store full card details)
2.2 Guest sign-in information (including minors)
To manage occupancy and for safety, security, insurance and property management purposes, we require the lead guest to provide guest details for all persons staying at the property. This may include:
- guest name
- date of birth (including minors)
- email address
- telephone number
- home address
Information relating to minors must be provided by a parent or responsible adult making the booking.
2.3 Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- browser type and device information
- pages you visit on our site and approximate location (derived from IP)
- cookie and analytics data
3. How we use your personal data
We use your information to:
- respond to enquiries and communicate with you
- manage bookings, check-in, and your stay
- take and process payments (via third-party providers)
- maintain guest records for safety and security
- comply with legal and insurance obligations
- improve our website and services
4. Lawful bases for processing
We process personal data under the following lawful bases (as applicable):
- Contract — where processing is necessary to perform our agreement with you (e.g., managing your booking and stay).
- Legitimate interests — to operate and improve our business and website, prevent misuse, and communicate with you about your stay.
- Legal obligation — where we must comply with legal or regulatory requirements.
- Consent — where you opt in to receive marketing communications.
5. Marketing
If you tick to opt in, we may send you marketing emails about promotions, updates, features and events. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email or by emailing info@blackgreavesfarmhouse.com.
6. Who we share your data with
We do not sell your personal data. We may share it with trusted third parties where necessary, including:
- website hosting and website service providers
- booking platform providers (if used)
- payment processors (for taking payments securely)
- professional advisers such as accountants, insurers, or solicitors
- law enforcement or regulators where required by law
Where we use service providers, we require them to keep your data secure and only use it for the services they provide to us.
7. International transfers
Some of our service providers (such as website or email platforms) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (for example, contractual safeguards recognised under UK GDPR).
8. Data security
We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. Access to personal data is limited to those who need it for legitimate business purposes.
9. How long we keep your data (Retention)
We keep personal data only for as long as necessary for the purposes described in this policy, including meeting legal, accounting, insurance, or reporting requirements. Retention periods may vary depending on the type of data and purpose.
10. Cookies
We may use cookies and similar technologies to help our site function, remember preferences and understand how visitors use our site. You can control cookies through your browser settings. If you use a cookie consent tool on our site, you can also manage preferences there.
11. Your rights
Under UK GDPR you have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of your data (in certain circumstances)
- object to or restrict processing (in certain circumstances)
- request portability of your data (in certain circumstances)
- withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact us at info@blackgreavesfarmhouse.com.
12. Complaints (ICO)
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
13. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.
14. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.
